Up to 4 gifts with every order!

FAQs

Orders

Can I talk to someone?

We want to talk to you too!
Contact us with any questions, concerns or feedback. Contact numbers 0885993020 and 0888323339. Or write to us here!

Please note that inquiries submitted on Friday will be answered on Monday – although we often respond earlier.

Can I place an order by phone?

Yes, you can contact us from Monday to Friday between 09:00 and 17:00.

Contact numbers: 0885993020 and 0888323339

Can I change or cancel an order?

We completely get it, we change our minds too! While we wish we could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Do you charge a fee for cash on delivery?

No, we do not have such a policy.

Can I pay with a card to the courier and will there be a fee?

Yes, you can pay with a card to the courier or at their office.

No, there will be no additional fees!

Delivery

How long does delivery take?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Do you offer free shipping?

Yes, we have free shipping. Please read the terms and conditions here.

Do you offer a preview option?

Yes, every shipment has an inspection option and even a free return if you refuse during inspection.

Can I order to another country?

We currently ship to the United States, Canada, Australia and the UK. To inquire about shipping to a different destination, please contact us.

Return and Exchange

Can I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Still looking for answers?

If the answers you are looking for are not in our FAQ, please send us an email by filling out the form below.